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Thought Piece

Beware: AI is already in your business, perhaps by stealth, and it can destroy customer service and burn out your employees…

Paul Ducie takes a skeptical look at AI, cautioning employers on the pitfalls that can arise from rapid adoption.

Many people believe that AI is so far only being embraced by large or technologically advanced companies with big budgets. In reality, it is already being introduced into your company by stealth, whether you like it or not, through system and software upgrades through your browsers, databases, email, cybersecurity, operational planning, and HR management tools.

Read more here.

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