Document download

Please enter your email address to download the document - once you’ve submitted this you will be able to download any documents from the website in this session.

Not downloaded documents before? Please click here

Alternatively download the document here.

We will use the information you enter into this form to keep you up to date on our products and services which we think you may be interested in. You can unsubscribe from these emails at any time by clicking the unsubscribe link at the bottom of emails or by emailing [email protected]. To find out more about how we use your personal data, please see our Privacy Policy.

I don’t want to receive regular emails about your products and services

Downloaded documents before? Please click here

The Oliver Wight EAME website uses cookies by continuing to browse the website you are agreeing to our use of cookies. Further information

Please fill in the form below. All fields marked with an asterisk(*) are required:

The Oliver Wight Class A Standard for Business Excellence

The Oliver Wight Class A Standard for Business Excellence

Seventh Edition

£32.00 plus p&p

€41.50 plus p&p


We are pleased to announce the publication of our Seventh Edition of the Oliver Wight Class A Standard. From its humble beginnings as a 20-question checklist in 1977, the Standard has now become a benchmark for some of the world’s highest performing businesses. If you’d like to join them, this Seventh Edition is an essential element to help you get there.

Because change is constant and improvement continuous, the Seventh Edition Class A Standard redefines Business Excellence and gives you everything you need to stay ahead of your competitors, both now and in the future.

In the seven years since the Oliver Wight Sixth Edition Standard was last updated the world has changed dramatically. Global financial crisis, increased globalization, natural disasters and technological change have transformed the environment in which organizations operate.

Perhaps most significant of all has been the revolution in consumer behavior. Increasingly demanding, consumers also lack loyalty.

Online shopping has become first choice for many; people are able to search for the best price and their expectation is increasingly for same or next day delivery. Meanwhile opinions are formed and reformed instantly through online peer reviews, while social media can now destroy reputations as quickly as it creates demand, providing a real-time window on customer attitudes and behaviour.

The Seventh Edition Class A Standard reflects all the change that has happened in arguably the most volatile and rapidly changing era; it gives you everything you need to thrive in this brave new world and build your business for the future.

Request Form

Required Field*


Contact me about the download

Add me to your mailing list

Back to Books