To stay on top in today’s complex and competitive business environment it is more important than ever for organisations to keep improving performance internally and to strive for business transformation.
In order to achieve excellence in terms of change, businesses need to recognise that it is its people that are the key drivers in creating change. So for successful and sustained transformation, leaders need to address behaviour change concurrently with process improvement.
Focusing more on people’s needs and building their body of knowledge about processes and their need to be “non-people dependent” enables the process to perform independently enabling people to make decisions. Making decisions builds importance and hence increases their energy for change.
People need to feel valued and if they do, change will be a simple process. Making roles and responsibilities clear, people will be enabled to act without having to constantly refer to management, thus allowing them to contribute through their own initiatives and ultimately drive change – thus transforming your business.