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White Papers

Framing the Problem Statement – Investments in the Extended Supply Chain Should Not Be Made Blindly

In this white paper we emphasise the importance of determining the root causes of issues in order to develop appropriate solutions. Build trust, develop cross-operational teamwork, and enhance communication to restore customer confidence.

How do I realise more value from my investment in the extended supply chain?

This is a common question. Investments in the extended supply chain can include millions of dollars spent on information technology, major cross-company process improvement efforts, as well as long-term participation in industry associations to establish standards, such as VICS – the Voluntary Interindustry Commerce Solutions Association.

The disappointment that many experience is understandable; it can be a tough and long road to attaining measurable value – especially when a formal structure for improvement is lacking. For those who persevere and those who use a structured approach, the gains are significant and can often come quickly (with the right approach).

Before starting any initiative with Supply Chain partners, consider the following:

  • The need for clarity on the problem you are working to solve
  • Ensuring that the stated problem is a priority with your executive team or that you can make it so
  • Knowing the effectiveness of your existing internal management processes (is your house in order?)
  • Evaluation of whether there is sufficient benefit to external partners for them to commit to the effort
  • Clarity on defining and documenting what success looks like and how it will be measured
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