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Managing People and Behaviours

To stay on top in today’s complex and competitive business environment it is more important than ever for organisations to keep improving performance and strive for business excellence.
All too often when implementing business improvement programmes, however, organisations launch into tackling their processes and tools with enthusiasm and vigour, but overlook the importance of people and behaviours. If businesses want to implement sustainable performance improvement, it is essential they first recognise that people are the key drivers in any change programme and that success depends on the organisation’s ability to cultivate the right environment for change.

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