Managing People and Behaviours

To stay on top in today’s complex and competitive business environment it is more important than ever for organizations to keep improving performance and strive for business excellence. All too often when implementing business improvement programs, however, organizations launch into tackling their processes and tools with enthusiasm and vigor but overlook the importance of people and behaviors.

If businesses want to implement sustainable performance improvement, it is essential they first recognize that people are the key drivers in any change program, and that success depends on the organization’s ability to cultivate the right environment for change.