For Maximal Manufacturing PLC, inventory levels dropped by 30% while service performance improved dramatically. Costs fell by 25% as efficiency improvements eliminated waste and rework. Most tellingly, their workforce reported significantly better work-life balance as firefighting gave way to proactive management.
The company went on to win supplier of the year awards from major retail customers – recognition that would have seemed impossible during their crisis period. More importantly, they'd developed the capability to sustain these improvements rather than sliding back into old patterns.